The gamer out of Poland encountered account closure during the Casinia.com after requesting a withdrawal of five hundred euros, which had been not processed. Despite constant questions, he gotten no reason to your account closing or the position from his detachment. The challenge are fixed if the athlete acquired their payouts, leading him to determine facing continuing to experience on the website. The newest Grievances Party marked the newest criticism as the ‘resolved’ just after confirming the new lead on the player. The player away from Germany was waiting to your numerous detachment needs for a fortnight, in spite of the casino’s small print having said an excellent step three-day processing time.

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Player’s withdrawals declined and resubmitted. – king kong casino

The gamer ended up being sick and tired of the brand new casino’s extended verification procedure and you can insufficient communications. Even with multiple claims in the local casino, the ball player hadn’t acquired any of the about three pending distributions. After on the 20 weeks, the newest gambling establishment had started paying the player’s withdrawals.

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The ball player is not able to make sure his membership.

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The ball player from Germany is actually experiencing difficulties withdrawing their cash. Even if i believed that topic has been resolved, instead of verification in the pro, we had been obligated to refute it criticism. The ball player away from Poland complains in the some aspects of the fresh confirmation procedure. The new local casino affirmed the gamer must submit the fresh data files to help you complete the confirmation. The brand new player’s account had blocked through the verification process.

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The issue is actually resolved pursuing the Issues People intervened, confirming you to their membership is affirmed and also the withdrawal are recognized from the gambling establishment. The gamer affirmed which he wasn’t asked for verification, the brand new profits weren’t of bonuses, and that is 1st detachment request. After the communication on the Complaints People, the fresh player’s matter had been effectively solved. The newest ailment had up coming been marked because the ‘resolved’ in the program.

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Even with for each detachment proving since the done from the playing account, the amount of money had not transferred to the new player’s membership. The newest problem are denied since the pro canceled the new withdrawals, starred the amount of money, and you will then closed the brand new membership. The gamer out of Portugal is actually sick and tired of a put off more than 3 days inside choosing the girl profits regarding the casino, which increased doubts in regards to the casino’s reliability. The new Complaints Group accepted the new player’s issues and you may emphasized the quality control returning to withdrawals, telling determination for approximately 14 days. However, due to the player’s lack of reaction to go after-up correspondence, the fresh criticism are ultimately rejected.

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